Before contacting us, you may want to check out the Customer Service FAQ’s listed below in case they answer your question. If not, please email or contact us! We always love to hear from our amazing customers!
ATP Nutritionals LLC
22691 Lambert St, Suite 506
Lake Forest, CA 92630
CUSTOMER SERVICE FAQ’S
WHEN CAN I EXPECT MY SHIPMENT TO ARRIVE?
We ship USPS First Class or Priority Mail within 1 business day of receiving the order. Typically, you will receive your order in 2-5 business days. If you do not receive your order within 1 week of placing your order, feel free to contact us so we can track your shipment. Please keep in mind that orders made between Friday at Noon PST and Sunday will all be shipped on Monday.
WHAT IS YOUR GUARANTEE?
With our 45 Day Unconditional Money Back Guarantee, you can use up an entire bottle and send us back the empty bottle for a refund as long as we get the empty bottle within 45 days of your purchase date. (Shipping costs not included in refund.) For details on how to return your product, click on the Return Policy link on the bottom of every page of our website.
WHAT ARE THE ADVANTAGES OF THE AUTOSHIP PROGRAM?
– You can be assured that your monthly supply of ATP EXTREME will arrive on your doorstep every month at around the same time.
– You SAVE MONEY BIG TIME! We offer a HUGE Discount for our Autoship customers because we appreciate your dedication to becoming a superior athlete.
– Your LOW Autoship Price is locked in for as long as you stay on Autoship!
IS THERE A MINIMUM TIME COMMITMENT WITH THE AUTOSHIP PROGRAM?
Absolutely NOT!. In fact, you can stop your Autoship order after your first month if you are not completely satisfied. Our Autoship Program is simply for your convenience and to help you save money!
HOW DO I CANCEL MY AUTOSHIP?
Simply send us an email using the form above stating that you want to cancel your Autoship and your reasons for cancelling. We will respond to you in writing within 2 business days confirming your cancellation. IMPORTANT NOTE: You must cancel your Autoship Order at least 72 hrs before your next scheduled shipment so we have enough time to remove your order from our processing system.
CAN I EASILY MODIFY/EDIT MY AUTOSHIP ORDER?
Absolutely YES! Just go to the form above and let us know what you need us to do for you. We’ll respond in writing within 2 business days to confirm your request. Here are the most common changes we make:
– Skip a month or two
– Change time between shipments to however many days you want (Ex: ship every 45 or 60 days instead of every 30 days)
– Reset your next shipment date to whatever date you want
IS YOUR SHOPPING CART SECURE?
Yes. Our shopping cart is 100% secure!